Frequently Asked
Orders
How can I place an order?
Once you have added all your desired items to your shopping cart, follow these instructions:
- Click on the ‘Shopping Bag’ button and proceed to Checkout
- Enter all your required shipping and billing information
- Click on ‘’Continue to Payment Method’ and choose your method.
- Click on ‘Confirm Order’ and check your email for a Sales Order Summary
What if I don't get a sales order summary?
Sales Order Summary is a e-receipt that will be emailed to you within an hour of placing your order. If you haven’t received, check your junk/spam folder and if it’s still not there, please reach out to our customer support.
What if I found a discrepancy in my order/product?
First, we’ll try to arrange the same article for you depending upon the availability on the website. Otherwise, in case of article discrepancy, we offer 7 days Exchange Policy.
Does adding an item to cart reserve it?
No, it can only be reserved after you confirm your order at checkout.
How will I know that you have received my order?
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services.
What is the difference between the Order ID and Tracking ID?
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email and Tracking ID will allow you to check the status of your delivery on the courier’s website once it has been dispatched.
Can I add items or make changes to an existing order?
Unfortunately, it is not possible to change or add items to an existing order once the order has been processed.
How will I know the status of my order?
You can contact our customer support to know the status of your order.
Payments
What payment options do I have?
- Cash on Delivery – Local Orders Only
- Debit / Credit Cards (VISA, MASTER) – Local & International Orders
- Wallet transfers (Easypaisa, JazzCash)
- Bank transfer in our mentioned bank account
Is it safe to use my credit/debit card to make payment?
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential even we cannot access that information.
What do I do if my payment fails?
In case of a payment failure;
- make sure that the payment information you have provided is accurate, and;
- you have sufficient funds in your account to make the payment.
If your account has been debited after a payment failure, it is normally reversed to your bank account within 7 business days.
What are the conditions for Cash on Delivery (COD)?
We allow Cash on Delivery on local orders of unstitched items.
How do I redeem a gift card or discount code?
To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.
Shipping & Delivery
What is the delivery time?
Local order delivery can take between 2 - 5 working days for unstitched items, and international delivery can take between 7 - 9 working days.
For stitched items, it may take up to 5 - 7 business days for local orders and 12 - 15 days for international delivery; depending on the size and availability of the product.
Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source to process the order.
What are the delivery charges for local orders?
We provide flat shipping of PKR. 290 nationwide.
Does the price of the order include shipping charges?
For all orders, shipping charges are mentioned separately as part of the order on the check-out page. The final amount charged will include shipping charges.
How do I check the delivery status?
On dispatch, you will be provided a Tracking ID for your order through email. You can log on to Courier Partner’s websites, enter your tracking ID and track your order.
How many times will the courier agent attempt to deliver my order?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address & area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
Can I change the shipping address of my order?
It is only possible to change the address of a processed order before it has been dispatched. Please contact our customer support as soon as possible to check if your order has been dispatched or not.
Please note that orders are processed within 24 hours and are generally scheduled for delivery on the next working day so the early you contact us the early it is possible to change the shipping address.
Exchange & Refunds
Can I exchange my order?
Items can only be exchanged if they are unused, all tags are intact, packing is in its original condition and original invoice is present. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect.
Note: Sale articles are neither exchangeable nor refundable. Stitched articles are not eligible for exchange.
How long will the exchange process take?
It usually takes 7-10 days to complete the online exchange process.
Important Note: If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation.
Are there any additional charges on exchange?
We will not charge for any exchange orders if the article(s) delivered to you were damaged or incorrect.
What if my order amount changes due to exchange?
If there is a change in your order amount due to the exchange, in cases where the exchange order value is below the original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above the original order value, you can pay in cash at the time of delivery or through online transfer.
To make a partial exchange, please contact our customer support and specify the articles you wish to exchange and your reasons for wanting to do so. Our team will accommodate you fully.